Practical support

Get back to playing

Start with the symptom below. Avoid deleting your browser data when trying to fix a loading problem.

Location or purchasing is unavailable

1. Check that the phone’s location services are enabled and that your browser has permission for Lunamine.
2. Open the game, tap Activate my location and wait for a position. A large accuracy number means the location estimate is still imprecise.
3. Choose a free green plot within the purchase circle. Moving the map with a finger does not move your actual GPS marker.
4. Check your coins: a new plot needs 100 LunaCoin. An owned plot opens its mine rather than showing a second purchase button.
5. If the button says to connect, restore your internet connection. The shared registry must confirm the claim before it is added to your collection.

Location permission is optional for exploring and playing the standalone games, but required for nearby purchases. Do not keep walking while watching the screen or enter unsafe areas to improve GPS reception.

My plots or coins seem missing

First return to the exact browser or app where you played. A private tab, another browser, and a different device have separate storage. Open My Plots and check your collection there. Keep the page open if a save error appears, and check available device storage before closing it.

The game keeps local progress and a separate online parcel registry. Signing in to the optional withdrawal-details page does not restore local coins or levels. The registry is not a full recovery service. Clearing browsing data or choosing Delete local progress can erase your save; a saved home-screen icon alone is not a backup.

The level exit will not open

In Mine Adventure, check Gold at the top of the course. Every gold coin in that level must be collected before you can enter the exit. Jump twice for a double jump when a platform is out of reach. Stand near a glowing rock before using Mine. If all coins are collected, allow the exit-opening animation to finish and approach the doorway.

Ads and boosts

Google has not approved the site for real ads. The unavailable-ad message is intentional. Repeated tapping, restarting your phone or granting more permissions will not unlock approval. Use the four free daily boosts while ads are unavailable. A boost changes simulated rent, not your game’s difficulty or a cash balance.

Loading, sound and updates

If the game loads but sound is quiet, enable sound in Settings and check the phone’s volume. Some browsers require a tap before audio starts. If the map background is missing, check the connection; map tiles come from an external service.

Use Actualizar juego / Update game to load a newer version, then reopen the same game address. Avoid clearing website data as an update step. If you are offline, some previously opened game assets may load, but purchases and the leaderboard require a working connection.

Prepare a useful problem report

Record the device, browser or TestFlight build, game mode, level number and exact message. A short screen recording showing the taps leading to the issue is more useful than a cropped image of the final screen. Hide personal details and precise location before sharing publicly. Settings → Send Feedback opens your device’s sharing options; it does not automatically send a support ticket, and there is no dedicated support inbox yet.